Experience Economy
Customer experience technology for the age of AI — built on our AI-Powered
Experience Orchestration platform
trusted platform
Genesys makes it easy to drive growth, customer loyalty and employee productivity — all while reducing cost.
Our AI-powered, comprehensive solution maximizes your impact across
every experience and every channel.
Optimize your employee experience and deliver results with a standalone workforce engagement management solution.
Extend the Genesys Cloud™ platform with hundreds of pre-integrated apps from industry-
leading partners.
and beyond
Genesys Cloud delivers all the tools your business needs to level up performance with more efficient and effective service across every
interaction, no matter the channel.
Realize value faster with purpose-built AI that’s easy to deploy,
control and optimize.
Optimize with intelligent automation and embedded AI that delivers
value from Day One.
Seamlessly connect on any channel with humans and AI-
powered bots.
Connect data silos to orchestrate and optimize end-to-end customer
and employee experiences.
Unlock employee potential with built-in AI that simplifies management
and drives impact and retention.
Innovate continuously, scale globally and build any customer
experience (CX) with an open CX platform.
with AI-Powered Experience
Orchestration
No matter where your customers’ journeys start, you can uncover insights and take the next best
action with Genesys Cloud and built-in AI. Now it’s easier than ever to keep employees engaged and
customers happy.
The agentic AI trust gap: Why forward-thinking
companies should build guardrails
Explore why AI guardrails are essential for helping to build customer trust. Download our
infographic and discover how responsible AI deployment can build brand loyalty.
Genesys is a leader
Recognized as a leader by analysts and users alike, setting the standard
in customer engagement solutions.
Genesys was the only vendor to be ranked #1 in 3 of 5
Use Cases
The Forrester Wave™: Contact Center As A
Service Platforms, Q2 2025 report
Gartner named Genesys a Leader for the 11th consecutive year
2025 Gartner® Magic Quadrant™ for Contact Center as a Service
“Genesys Cloud AI offers a much richer, personalized
customer experience. For example, it provides personality to
our voicebot that’s consistent with the Kiwibank brand. The
system is so much easier to tune, understand and follow
the customer journey. And we have much cleaner data
and reports.”
Talk with an expert to see firsthand how you can transform customer
and employee experiences today.
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